Warranty Information

Radar Detectors:
Whistler's current radar detectors are warranted to the original purchaser for a period of one year (Some SE models and Remote Radar Detectors have longer warranty periods.) from the date of original purchase against all defects in materials and workmanship, as long as a dated proof of purchase is provided. For older radar detector models (1500 series and below), check the old product warranty chart for more information on these models.
Power Inverters:
Whistler's current (2003 model year GO-AC models and 1250 watt and larger units) power inverters are warranted to the original purchaser for a period of two years from the date of original purchase against all defects in materials and workmanship.
GPS Receivers, Voice Recorders, MP3 Players:
These products are warranted to the original purchaser for a period of one year from the date of original purchase against all defects in materials and workmanship.

This limited warranty is void if the unit is abused, modified, installed improperly, if the housing has been removed, wires cut, damage by battery leakage or corrosion (if applicable) or if the serial number is missing. There are no express warranties covering this product other than those set forth in this warranty. All express or implied warranties for current Whistler product's are limited to one year, (SE models, remote radar detectors and inverters are longer). Whistler is not liable for damages arising from the use, misuse, or operation of this product. Whistler is also not responsible for installation/reinstallation charges.
Note: Missing accessories must be reported to customer service within 30 days of purchase. A copy of the original receipt and your name and shipping address will be required.

Service Under Warranty

During the warranty period, defective units will be repaired without charge to the purchaser when returned with a dated store receipt to the address below. NOTE: If your unit was replaced under warranty, it is still warranted ONLY from the date of original purchase, not from the date of replacement. Units returned without a dated store receipt will be handled as described in section "Service Out Of Warranty."
Due to the specialized equipment necessary for testing a radar/laser receiver, there are no authorized service stations for Whistler products other than Whistler.

When returning a unit for service under warranty, please follow these instructions:

1. Ship the unit in the original carton or in a suitable sturdy equivalent, fully insured, with return receipt requested to:
The Whistler Group
Customer Returns Center
551 North 13th St
Rogers, AR 72756

E-Mail:warranty@whistlergroup.com

IMPORTANT: Whistler will not assume responsibility for loss or damage incurred in shipping. Therefore, please ship your unit insured with return receipt requested.CODs will not be accepted!

2. Include with your unit the following information, clearly printed:
Your name and street address (for shipping via UPS), a daytime telephone number and email address, if applicable.
A detailed description of the problem (e.g., "Unit performs self-test but does not respond to radar").
A copy of your dated store receipt or bill of sale.

3. Be certain your unit is returned with its serial number.
Units without serial numbers are not covered under warranty.

IMPORTANT: To validate that your unit is within the warranty period, make sure you keep a copy of the dated store receipt. You may register your warranty online at www.whistlergroup.com, however, for warranty verification purposes, a copy of your dated store receipt must accompany any unit sent in for warranty work.
Service Out Of Warranty
Units will be repaired at "out of warranty" service rates when:
  • The unit's original warranty has expired.
  • A copy of the dated store receipt is not supplied.
  • The unit has been returned without its serial number.
  • The unit has been abused, modified, installed improperly, or had its housing removed.

Check the radar detectors owner's manual for the minimum out of warranty service fee for your Whistler product. If you require out of warranty service, please return your unit as outlined in the section "Service Under Warranty" along with a certified check or money order for the appropriate amount. Payment may also be made by MasterCard, VISA or American Express; personal checks are not accepted. In the event the minimum service fee cannot cover repairs, a Whistler technical service specialist will contact you to outline options available. If you elect not to have your unit repaired/replaced, it will be returned to you along with your certified check or money order.

IMPORTANT: When returning your unit for service, be certain to include a daytime telephone number or email address.

Consumer Relations
If you have questions concerning the operation of your Whistler product, or require service during or after the warranty period, please Contact customer service. Representatives are available to answer your questions Monday - Friday from 8:00 a.m. to 5:00 p.m. (CT) or visit the FAQ page for Radar Detectors, Power Inverters or GPS Receivers.
Older Product Warranties

Note: The chart below is only for reference. The radar detectors listed below were not manufactured or warrantied by The Whistler Group and are non-repairable. Contact customer service, 8am-5pm CST Monday through Friday for trade-in information. Please see old models page for more information on older radar detectors.
 

Model
Warranty
1275 2 Years
1285 2 Years
1290 3 Years
1460/65 2 Years
1475 2 Years
1480 2 Years
1490 3 Years
1495LE 5 Years
1495SE Lifetime
1545 2 Years
1565 2 Years
1575 2 Years
1580/85 3 Years
1595SE Lifetime
 
Back
Close Window